Cancellation and Refund Policy – Motoshare Asia

Welcome to motoshare.asia – your trusted online platform for discovering and booking reliable bike and car rentals across Asia. Our mission is to simplify vehicle rentals for travelers, tourists, and residents throughout Asian countries by connecting them directly with verified local rental service providers.

It’s important to note that motoshare.asia functions purely as a booking facilitation platform and does not participate in any monetary transactions between users and rental vendors.

We recommend reviewing this Cancellation and Refund Policy carefully before proceeding with any bookings through our platform.

1. Platform Role & Responsibility

motoshare.asia is designed to bridge the gap between customers and vehicle rental providers across Asia, including India, Thailand, Indonesia, Vietnam, the Philippines, and more. However:

• We do not collect or process any rental payments.
• We are not involved in handling refunds, security deposits, or cancellations.
• All transactions occur directly between the customer and the vendor.

2. Cancellation Policy for Asian Rentals

Each service provider may have different cancellation terms depending on the country and location. As motoshare.asia is not a financial intermediary, customers must:

• Directly contact the rental company to understand cancellation policies prior to booking.
• Check the vendor’s local rules related to cancellation fees or deadlines.
• Understand that motoshare.asia cannot influence these policies.

3. Refund Process & Responsibility

All refund-related discussions and settlements must take place between the customer and the rental provider. Whether you’re booking a bike in Bali or a car in Delhi:

• motoshare.asia does not issue refunds.
• Customers must follow up with the rental vendor for any refund request.
• Ensure you read and agree to the vendor’s refund policy before making payment.

4. Vendor Verification & Customer Diligence

To ensure a secure travel experience across Asia, customers should:

• Verify the legitimacy of the vendor before booking.
• Check vendor ratings, reviews, and refund terms on their official page or social media profiles.
• Request clear documentation for payment and cancellation terms.

5. Dispute & Liability Disclaimer

motoshare.asia does not mediate disputes between customers and rental vendors. We hold no liability for:

• Payment disputes or chargebacks.
• Cancellation-related conflicts.
• Fraudulent vendor behavior or misinformation.

All complaints must be resolved directly with the respective rental provider in the specific Asian country of service.

6. Customer Guidelines for Smooth Booking

Whether you're booking a scooter in Bangkok or a jeep in Kathmandu, follow these best practices:

• Communicate with the rental service before booking.
• Retain written proof of all agreements, payments, and terms.
• Always review the vendor’s refund and cancellation policy specific to your location.

7. Financial Transactions Are Vendor-Handled

motoshare.asia does not process payments or hold deposits. Customers must manage all financial dealings directly with the vendor, including:

• Booking fees or rental charges
• Security deposits
• Refunds for cancellations or early returns

We are solely a facilitator for booking rental vehicles across Asia.

8. Policy Updates

This policy may be updated periodically to align with changes in platform usage or legal guidelines across Asian regions. The most recent version will always be available on our website. Continued use of motoshare.asia indicates acceptance of the revised terms.

9. Need Help?

If you have questions about this policy or need support related to bike or car rentals in Asia, feel free to reach out via our Contact Us page. Please note, however, that refund or cancellation requests must still be directed to your rental provider.